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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mario Napoles

Mario Napoles

November 14, 2024

5  out of  5
rating by Mario Napoles
"Mirna was such a great help with acquiring car insurance. She was very helpful and walked me thru the best options available for me. I would definitely recommend coming down to visit her for your insurance needs"
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Nora Chiara

November 13, 2024

5  out of  5
rating by Nora Chiara
"I’v been with John Diehl State Farm for many years and they have the absolute best customer service in town! They are responsive, knowledgeable and friendly. Can’t recommend them enough!"
We responded:
"Nora - Thanks for the review! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. All the best! John Diehl"
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Carol Pineda

November 12, 2024

5  out of  5
rating by Carol Pineda
"Ariel was very helpful her service was amazing and she clearly answered every doubts."
We responded:
"Carol - Thanks for your review. Arriel was excited to see your comments. We strive to give all clients exceptional service. We appreciate you. Thanks. John Diehl"
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Paolo Campos

November 11, 2024

5  out of  5
rating by Paolo Campos
"John Diehl and all his team are amazing. They are very helpful and answer any questions. Highly recommend them."
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Olga Marquez

November 10, 2024

5  out of  5
rating by Olga Marquez
"I appreciate the very good service that Diana gave me today, she is very attentive and professional."
We responded:
"Olga - Thanks for the 5-Star Review. Diana is our part-time Customer Service person and she loves helping clients with all their insurance needs. John"
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Elizabeth Juarez

November 7, 2024

5  out of  5
rating by Elizabeth Juarez
"Ashely is very resourceful and I would recommend State Farm to all my family!"
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Evelyn Flores

November 7, 2024

5  out of  5
rating by Evelyn Flores
"Love this office! Ashley was able to assist me with my life and auto insurance payments!"
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Iris Hernandez

November 6, 2024

5  out of  5
rating by Iris Hernandez
"Mirna is very helpful and very kind."
Profile photo of NATALIE FLORES (Momma Panda)

NATALIE FLORES (Momma Panda)

November 6, 2024

5  out of  5
rating by NATALIE FLORES (Momma Panda)
"Ashely was very professional, friendly and knowledgeable! I am very happy with the service she provided me with and answered all my questions!"
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irene flores

November 6, 2024

5  out of  5
rating by irene flores
"Ashley was super helpful & knowledgeable! she was super kind & was able to give me the best information!"
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Mickey Turner

November 6, 2024

5  out of  5
rating by Mickey Turner
"Mirna is the lady that helps me with my account. At State Farm she's very professional, polite and very helpful. So if you go with State Farm branch located in Altadena, California.I ask for her."
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Elaine Henderson

November 6, 2024

5  out of  5
rating by Elaine Henderson
"I have a been a client of John Diehl, State Farms for 25 years. They will provide you great customer service and take care of your insurance needs expeditiously. I love working with Mirna and Diana. They always have a smile, professional and they build a wonderful working relationship with their clients."
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Eric A

November 5, 2024

5  out of  5
rating by Eric A
"Dianna was very helpful, she was very kind and helped me with my insurance, for 35 years I have been insured by them. Definitely recommend."
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Adrian Ibarra

November 4, 2024

5  out of  5
rating by Adrian Ibarra
"Diana was very helpful. This office has great customer service, staff is very knowledgeable, helpful and kind, tough to find a business with all 3 of those."
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Martha Ibarra

November 1, 2024

5  out of  5
rating by Martha Ibarra
"Diana is always a delight to speak too! She is always so kind and patient with any question I have and always goes above and beyond! This by far one of the best offices to work with, i definitely recommend working with them if you need any insurance!"
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David Martin

November 1, 2024

5  out of  5
rating by David Martin
"Excellent and friendly customer service."
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Frank Quiroz

October 28, 2024

5  out of  5
rating by Frank Quiroz
"Ashley is awesome!!!! She was very helpful and answered all of my questions! 10/10 service! Thank you Ashley!!"
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eddy michel

October 28, 2024

5  out of  5
rating by eddy michel
"Super great service diana helped me with all my needs highly recommend.."
We responded:
"Eddy - So glad you have happy with our office and great service provided by Diana. We truly appreciate your business. Thanks. John"
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S

October 23, 2024

5  out of  5
rating by S
"Mirna is great, efficient and quick!! Thank you so much!"
We responded:
"S - Thanks for your 5-Star review. Mirna is the BEST! Thanks. John"
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Patricia McClelland

October 23, 2024

5  out of  5
rating by Patricia McClelland
"This morning I called State Farm with a problem that needed resolution on a fairly tight deadline. Diana was superbly helpful. Unlike most customer service encounters at other businesses, she did not direct me to the default position of "solve it yourself on our website." She kept checking the options until she had found a solution. And, she was pleasant! Imagine that in 2024! Her professionalism and know-how are two reasons why I continue to rely on State Farm for insurance and would refer them whenever the occasion rises. Thanks, Diana. Pat"
We responded:
"Pat - Wow! I'm so glad that Diana was able to help resolve your issue by looking at several options. Diana is very helpful and wants to make sure every customer as a positive experience at your State Farm agency. We truly appreciate your dedication and loyal business. Thanks - John Diehl."
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Jessica Herrera

September 17, 2024

5  out of  5
rating by Jessica Herrera
"She was really helpful with all my ? s n very kind thank u Diana for your help"
We responded:
"Jessica - Thanks for comments. Diana is our Customer Service Rep and she takes special care to help all customers with all their questions and insurance needs."
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Dan Paige

September 5, 2024

5  out of  5
rating by Dan Paige
"Said what they did, gave me an estimate and the actual cost was lower. Even called back when they said they would."
We responded:
"Dan - Thanks for allowing us to insure your Auto. I'm glad that to cost came in below the estimate. Call us anytime if you need assistance. "
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Teodoro Santamaria

August 30, 2024

5  out of  5
rating by Teodoro Santamaria
"Diana me ayudo mucho muy attenta y muy amable"
We responded:
"Teodoro - Thanks for your review. We really appreciate you. All the best. John"
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Enrique Lizarazu

August 27, 2024

5  out of  5
rating by Enrique Lizarazu
"Personal and professional service ."
We responded:
"Enrique - Thanks for the 5-Star Review. Its always a pleasure helping you with your insurance needs for over 15 years."
Profile photo of Javier Niño

Javier Niño

August 9, 2024

1  out of  5
rating by Javier Niño
"One of his agents just told me they don’t allow policies to be sold at 15/30/5 after being an option online. How is that possible? Definitely seems to me like they upsell policies to fill their pockets"
We responded:
"Javier - Thanks for your note. Purchasing minimal Liability Limits 15/30/5 puts you at a significant liability risk if you have an at-fault accident. As your insurance advisor, we prefer to offer higher limits for just a few dollars more per month. That way, you are better protected and less likely to get sued for bodily injury/damages to others above the minimum limits. We do not upsell our clients. Rather, we advise, educate clients on benefits of proper coverage and let them make the final decision. Thanks for your understanding. Best regards, John Diehl"