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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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marcus hampton

March 26, 2025

5  out of  5
rating by marcus hampton
"John has always been an amazing agent. Also his assistants are the best. Kind, courteous and very informative."
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Harold Quay

March 26, 2025

5  out of  5
rating by Harold Quay
"I love working with my State Farm agent John Diehl and his staff at my local office in Altadena (now Pasadena). John and his staff are professional, knowledgeable, super friendly and are always willing to help me with whatever I need. Highly recommended!"
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Gabriela Ramirez

March 25, 2025

5  out of  5
rating by Gabriela Ramirez
"Amazing team! I walked into the new office and the staff immediately helped me. I was able to file a claim for my accident within minutes and before I exited the building, a tow truck was already contacted to pick up my vehicle."
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Andrea Blum Mark

March 25, 2025

5  out of  5
rating by Andrea Blum Mark
"Excellent and caring team. Competent. Empathetic. Highly recommend this agent and his team."
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Lauro Miramontes

March 25, 2025

5  out of  5
rating by Lauro Miramontes
"Great people always willing to help."
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Marco Cordero

March 21, 2025

5  out of  5
rating by Marco Cordero
"John Diehl’s insurance office has been incredibly helpful to us in dealing with our losses after the Eaton Fire. They’re honest and have always provided us with valuable guidance regarding our home owner’s and vehicle policies."
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Joel Dinhoff

March 20, 2025

5  out of  5
rating by Joel Dinhoff
"It’s always a pleasant experience whether in the office or on the phone. Great customer service!"
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Joel Dinhoff

March 20, 2025

5  out of  5
rating by Joel Dinhoff
"It’s always a pleasant experience whether in the office or on the phone. Great customer service!"
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Angie Morua

March 18, 2025

5  out of  5
rating by Angie Morua
"I'm a long time customer and have been very happy with John Diehl and staff. They are friendly, professional and very helpful. Highly recommend this agency. (Reagan and Victoria are the best!!) Update- their prices have skyrocketed and continue to increase quarterly. (Not the agents fault), however State Farm itself is no longer what it used to be as far as pricing and reliability."
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Noel King

March 11, 2025

5  out of  5
rating by Noel King
"I have been a customer for over ten years. Everyone in the office have always been helpful and very kind."
We responded:
"Noel - We really appreciate your loyalty for the last 10 years. Call anytime. Thanks. John"
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Beatriz Zepeda

March 11, 2025

5  out of  5
rating by Beatriz Zepeda
"Great attitude, great service,attention to the clients it's the best.😀"
We responded:
"Beatriz - Thanks for the 5-star review and kind words. Thanks."
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Margarita Paz

March 5, 2025

5  out of  5
rating by Margarita Paz
"Amazing customer service! Special thanks to Diana and John for always helping out right away."
We responded:
"Margarita - We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Diana was thrilled to ready your review. Call us anytime if you need help. All the best! John"
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George Hopkins

March 5, 2025

5  out of  5
rating by George Hopkins
"I remember that Diana had helped me some time before. And she continues to be the very knowledgeable, professional, conscientious and friendly person that I remember. Today she helped me do something that I was dreading, getting my claim related receipts to my State Farm Adjuster in a timely manner. I was very concerned about this because as an Altadena fire evacuee all my computer gear was packed away. So I was very relieved at how quickly and easily Diana simplified this whole process for me. I gave a sigh of relief knowing that once again I was in good hands with Diana. and with “State Farm!”! A big thank you to Diana! George Hopkins"
We responded:
"George - Thanks for taking time to write a nice review. Diana was so happy to read the kind words you wrote about your experience. We're focused on helping all our clients affected by the Eaton Fire. So glad we could be here for you. Thanks. John"
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Mike Y

March 5, 2025

5  out of  5
rating by Mike Y
"I have always had the best service with John and his great team."
We responded:
"Mike - So kind of you. Thanks for the great review. John"
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Charles Martinez

March 3, 2025

5  out of  5
rating by Charles Martinez
"The State Farm Representatives are always courteous, well spoken and patient. Their customer service skills are always on display. Thank you for your kindness."
We responded:
"Charles - Great to hear from you. Thanks for the great review. John"
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Randall Stokey

February 28, 2025

5  out of  5
rating by Randall Stokey
"State farm has once again pulled up to the plate. I lost 30 years of hard work and dreams that came true in the Eaton Fire. They have truly treated me with compassion and respect for my loss. As we move forward I do believe I was blessed to be insured ."
We responded:
"Randall - Thanks for the 5-star review. I hope the weather and view is really nice this time of your. Call us anytime if you need assistance. Thanks. John"
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Jannet Avila

February 26, 2025

5  out of  5
rating by Jannet Avila
"💯 por ciento los recomiendo, la mejor agencia, muy amables, Mirna your the best 👍"
We responded:
"Jannet - Muchas gracias. Hablo poco español. Las chicas de la oficina hablan español con fluidez, mucho mejor que yo. All the Best! John"
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Sara Ramirez

February 26, 2025

5  out of  5
rating by Sara Ramirez
"Thank you for all your help during this difficult time with the Eaton Fire. I am very grateful to have a great agency helping me."
We responded:
"Sara - Thanks for the review. So glad to help you with your claim for the Eaton Fire. We are totally committed to helping all clients affected by the recent fires. Altadena Strong! Thanks. John"
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bill reiss

February 21, 2025

5  out of  5
rating by bill reiss
"the folks at jonn diehl’s office have been more than helpful after losing my house in altadena. so appreciated!"
We responded:
"Bill - So glad to help you with your claim for the Eaton Fire. Call anytime you need assistance. Thanks. John"
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Jillian Bennett Sterkin

February 20, 2025

5  out of  5
rating by Jillian Bennett Sterkin
"This is the most helpful and nice agency with whom I’ve worked."
We responded:
"Jillian - Thanks for our kind words and being a loyal customer for all these years. Call us anytime. Thanks. John"
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Duriel Carr

December 20, 2024

5  out of  5
rating by Duriel Carr
"They Are Awesome Mirna & Staff"
We responded:
"D - You're the BEST! Thanks for the great review and being a loyal customer for so many years. We appreciate you! Thanks. John"
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Isidra Oliva

December 18, 2024

5  out of  5
rating by Isidra Oliva
"En lo personal. Nos an atendido de maravilla. Grasias por su atención"
We responded:
"Isidra - Thank you for the 5-Star revieew! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thanks. John"
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Alejandro

December 17, 2024

5  out of  5
rating by Alejandro
"Had some questions and called to speak with John but he was in a meeting but the young lady that answered the phone ,Diana, was AMAZING and really helped me out. Her customer service is beyond great and her knowledge is also on par with an agent. Extremely lucky to have an agent that’s so close to home and has an amazing staff to back him up!"
We responded:
"Alejandro - Thanks for the great review. Diana was so happy to see your comments. Come by or call anytime if you need assistance. All the Best! John"
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K. Young

December 16, 2024

5  out of  5
rating by K. Young
"John and all of the agents in the office are always professional, helpful and kind. If they don’t have the answer to a question they will find out. I have been with John for over 18 years. Give them a call, they will take care of you."
We responded:
"Kimberly - Thanks for the great review. We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! John"
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lencho Bernal

December 15, 2024

5  out of  5
rating by lencho Bernal
"Just want to say Thank you for being helpful. And always answering eing thereall my. Questions.. for always being so helpful. Just would love to say you guys are the best, your number one in my books. I don't care what the other insurance agencies say. Your best. And would love to send out a special Thank you to "Diana" she is such a helpful person . Your the best. . Thank all of you.. in the beautiful city of Altadena.."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thanks. John"